TRUCKERS / SUPPORT
Support
A little help to keep your day moving.
Talk to us
Truckers is provided by Diarmuid Keane. For help with the app, a question about your records or a privacy enquiry, email [email protected].
Include your app version, device model and a short description of what happened. If you send a screenshot, hide any personal, company or financial details that are not needed to explain the issue. Never send passwords.
Email Truckers support ↗Getting started
Open Settings and enter your driver details, company information and default pay rates. Add destinations and their bonuses, then set your work week and annual leave entitlement. New work records use your saved defaults.
How are earnings calculated?
Choose hourly, per-load, mileage, kilograms or litres, then enter the appropriate rate and quantity. Destination bonuses are separate. Check company bank-holiday policy before applying a multiplier. Figures are estimates based on your entries, before tax and other deductions.
How do the daily allowances work?
In Settings, enter a weekly base-earnings threshold and the amounts for the lower and higher bands. A week below the threshold uses the lower amount; a week at or above it uses the higher amount for each recorded work day. Destination bonuses are excluded from the threshold. Allowances appear separately and do not change the earnings total.
How do I create and share reports?
Use the report option in Work or Walkaround Checks, then choose Share / Save. Company details and the company logo come from Settings. For work PDFs, the Show earnings option controls the financial columns and earnings summary. Check the report before sharing it.
How do I request annual leave?
Select the dates in Annual Leave and use Send Request. The app prepares a message to the company email saved in Settings. You review and send it in your email app. Record the company's approval or rejection yourself; sending an email does not automatically approve the leave.
How do I back up my records?
Go to Settings → Backup / Download. Export the Excel file, or choose a full backup for the spreadsheet, original records and inspection photos. Save the export somewhere you control. Spreadsheet exports do not include the photos. Importing a backup into the app is not currently supported.
What happens after 24 months?
The app identifies older work records, leave days and walkaround checks for review. You can download a backup before confirming removal. Older records remain until you confirm deletion. Keep copies for as long as your employer or applicable record-keeping requirements require.
Can support recover lost records?
Your app records are held on your device, not in a Truckers account or a database we can access. We cannot recover records that you have deleted or lost. Keep exports and device backups before changing devices or removing the app.
Is Truckers available on the App Store?
The app is being prepared for App Store release. The download link will appear here once it is available. Screenshots on this website use demonstration data.